About Tasha Chapman
Tasha Chapman is a senior research analyst for the Oregon Department of Consumer and Business Services, focusing on occupational safety and health issues. Throughout her career she has championed continuing education and professional development, presented trainings and workshops at professional conferences across the country, sat as an executive committee member on nationally recognized associations, and founded two organizations dedicated to educating state employees about research, data, and statistics. She was the chair of the Western Users of SAS Software Conference and Educational Forum in 2017 and is the founder of the State of Oregon Research Academy. She received a Masters Degree from the University of California, Riverside in Psychology with an emphasis on personality assessment and psychometrics.
Asking questions: Why it seems simple and how it goes awry
From business requirements to lessons learned, soliciting input from stakeholders is a primary skill for any project manager. In this presentation we'll discuss how to use methodology developed for the social sciences to gather information that is accurate, unbiased, and actionable. Whether you're developing surveys, focus groups, interviews, or even an informal team session, learn how to ask the right questions to get the answers that you need. This skills-focused session will benefit any PMs or BAs who are involved with stakeholder consultation, project communications, requirements gathering, organizational change planning, or lessons learned exercises.
- Learn how to focus in on what information is needed and how it will be used
- Understand how the cognitive response process affects how questions are asked, understood, and answered
- Determine how to ask the right questions to obtain actionable results