Tailoring communication

​Communications cross culturally, cross-industry or cross-departmental needs to be tailored for each environment, situation and person. And it needs to be tailored to the listener.

Communication (definition) : is a two way process of reaching a mutual understanding in which participants not only exchange (encode-decode) information, news, ideas and feeling but also create and share meaning. In general communication is a means of connecting people or places. In business it is a key function of management -- an organization cannot operate without communication between levels, departments and employees.

The definition of communication talks about encoding and decoding a message, these encoding and decoding process is were we implement tailoring of the message. Imagine a computer that contains a program in a specific code language, if the computer does not understand the code, no matter how good the program is, it won't work.

The are several techniques to understand receivers of a message and how they expect messages, like the Skills Deployment inventory, which is a tool to understand what motivates people to behave in a particular way (SDI); it can be used to understand how people expect messages to be received. The insights discovery tool with the 4 energy color bricks can also help make an assessment to prepare our communication.

The color coded lego blocks, arranged and positioned in an office can help understand someone's communication preferences and motivations, decision making style, all before the other person even opens their mouth (Insights Discovery, n.d.) The way they are arranged tell you which is their predominant way of communication.

This website explains the color meaning of SDI http://www.fullcicletd.co.uk/insight-discovery/insights-discovery-colour-energies

Since we don't always have this insight available about the people we interact with, taking the test myself made me sensitive to the differences and expectations of each trait and their preference to communicate. When I speak to new people I try to understand how they communicate, how they like to see information, it is a trial and error, and the more I practiced it and was attentive to it the better I was able to understand my listener expectations.

Businessdictionary.com Retrieved March 17, 2018 from website: http://www.businessdictionary.com/definition/communication.html

Discover the Strength Deployment Inventory (SDI) Retrieved March 18, 2018 from https://www.excellerate.co.nz/blog/discover_the_strenght_deployment_inventory.html

Insights Discovery. Retrieved March 18, 2018, from http://www.lulucheng.com/tag/insights-discovery

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Tuesday, 22 January 2019

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